I am writing regarding the sudden ban of my Xena Live account on 2 April, which I believe was done without any valid reason. I had arranged a recharge through a coin seller and paid a total of ₹115 via Paytm, but the seller did not add the coins to my account and, shortly after this, my account was banned. In this situation I have lost both my money and access to my Xena Live account, even though I did not receive any recharge at all. I use Xena Live from Bahraich, Uttar Pradesh, and I contacted your support about this issue, but I have not received any helpful response so far. I am very disappointed that my account has been banned even though I have not violated any rules to my knowledge. I request that my Xena Live account be unbanned and that my case be properly investigated. In addition, I ask for my ₹115 payment to be refunded or the corresponding coins to be credited to my account, since I did not receive the service I paid for. I kindly ask you to review my account and resolve this issue as soon as possible.
My Xena Live account was permanently banned about two days ago without any explanation. Before the ban, I was using my account normally and did not engage in any rule violations, cheating, or inappropriate behavior. After the ban, I lost access to my account and the ability to use the balance that ...
Over the past two years, I made multiple balance top-ups through the Xena app for in-app purchases. However, about three months ago, my account was banned by the application, and since then I have not been able to access my account. After my account was banned, I attempted to contact Xena through t...
I’ve been using the Xena app for a while now, and not only have I lost a significant amount of money, but I’ve also now been banned from my account without warning. This is unacceptable. I invested so much on this platform, only to be treated like this—with no explanation, no notice, and absolutely ...
I am a voice chat agency owner and broadcaster on the Xena Live app. Without any prior warning or clear reason, my account (ID: 1164299), into which I have invested a significant amount of money, was suddenly banned. Given the amount of money I have spent on this account, I find this situation comp...
I’ve been using Xena Live for a long time and never had any issues—until now. Out of nowhere, I was hit with a device ban. I have no idea what I did wrong. I didn’t receive a warning, a notification, or any explanation. My user ID is 5531811. I’ve followed the rules, harmed no one, and now I’m compl...
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