If Wolt charged you twice,
Review your payment history first;
• Check:
– Payment receipts
– Order history
– Bank or card statements
– Wolt billing details
• Look for:
– Duplicate charges for the same order
– Pending versus completed transactions
– Multiple order confirmations
– Repeated transaction IDs
Gather evidence;
• Save screenshots showing:
– Both charges
– Order details
– Transaction history
– Any communications from Wolt
• Keep:
– Payment receipts
– Bank or card statements
– Transaction reference numbers
– Support conversations
Contact Wolt support;
• Request:
– A detailed explanation of both charges
– Confirmation that only one payment was required
– A refund for the duplicate payment
– Correction of any billing error
If the issue persists, post a public complaint on Xolvie explaining your issue clearly; this often draws faster moderation attention than private tickets alone.
