On Wednesday, September 10, my Vise Belgium account was suddenly closed while it still contained approximately €810. After my account was closed, I was asked to provide another account number and was told that my money would be refunded within three business days. However, despite the time that has passed, the money has not yet reached my account. I sent multiple emails, but I only received automated replies saying, “we will inform you within thirty days,” without any further explanation. I was not given any reason why my account was closed or why the refund has been delayed. This situation has caused me great distress, especially since my rent money was in this account and I have been unable to pay it. I urgently request that my money be refunded immediately.
On January 8, 2025, Wise abruptly closed my account, which held a balance of €3220. I immediately requested a refund to the designated account they asked for, but I still haven’t received the money. Although I was informed that the refund would take 2–5 business days, three business days have alread...
I currently live in Belgium, and the government sent me €1600 as a vacation payment. However, the money has not been credited to my Wise account. I suspect the issue might be due to the high transfer amount. I’ve tried contacting Wise support via email, but I have not received any response. The mon...
On March 18, I transferred €2299 from my Ziraat Bankası account to my Wise account. However, Wise rejected the transfer due to "missing documents" and informed me on March 20 that the money was being returned to my Ziraat account. Today is March 27, and it has been over a week—I still haven’t recei...
On August 6, 2025, my Wise account was closed. The balances in my account—€13,976, 221,798 HUF, ₺500, and $1—have not been refunded to this day. I contacted Wise customer service, and they requested my account details for the refund process, which I provided. However, after that step, I received no ...
Hello, it's been 15 days since Wise got €3530 on my behalf, but I still haven't been able to get the money. I'm sorry for any trouble this causes. They closed my account, and now I'm starting to wonder if the business has really gone out of business. We don't know why we can't get to our money. Even...
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