WeTransfer Charged Me $161 for an Unauthorized Ultimate Subscription

I recently discovered that money has been repeatedly charged from my WeTransfer account without my knowledge or consent for an extended period of time. I never signed up for a paid membership, started a free trial, or provided authorization for any charges. However, my account appears to be registered as an “Ultimate” member, and I have been regularly charged under this membership.

In April 2026, I used WeTransfer only once to send a video for free through a friend. Other than that, I never signed up for any membership, purchased any plan, or authorized any payment on WeTransfer. Despite this, I was charged $23 every month for approximately seven months, resulting in a total of $161 in unauthorized charges.

I find it extremely concerning that WeTransfer appears to have upgraded my account to a paid Ultimate membership without my explicit consent or authorization and continued charging my card for months. I request a full refund of the $161 that was charged from my account without my permission. If there is currently an active membership on my account, I also want it canceled immediately.

I ask that this matter be investigated as a matter of urgency, that I be informed of the findings in writing, and that all unauthorized charges be refunded to my account without further delay.