WeTransfer Converted My Free Trial Into a Paid Subscription Without Notice

On June 18, I discovered that WeTransfer charged $23 to my credit card without my knowledge or explicit authorization. I had only started the platform's free trial on June 11, and I was never given a clear, prominent, or adequate warning that the trial would automatically convert into a paid subscription once it expired.

I do not accept that my credit card was charged without receiving a reminder email, notification, or any clear confirmation before the payment was processed. To make matters worse, I was unable to find an accessible customer service channel to resolve the issue directly with WeTransfer. I canceled the subscription myself as soon as I noticed the charge, but I am still seeking a refund for the amount that was unfairly deducted from my card.

I ask WeTransfer to improve its free trial process by clearly informing users when a trial is about to end and before any automatic subscription charges are applied. I also request a full refund of the $23 charged to my card as soon as possible and expect this matter to be resolved fairly and without further delay.