In the WePlay game, my account with the username “savcı” and ID: 82475801 was accessed without my authorization about a year ago, and since then, the account has been taken over by another person. After this incident, I completely lost access to my account. Because of this unauthorized intrusion and the toxic in-game environment, I decided to stop playing.
Over time, I had spent approximately ₺22,000 on this account using both bank card and mobile billing methods. I contacted WePlay customer service to report the issue, but no effective solution was provided, and I was redirected here instead.
I request the refund of my lost balance and immediate assistance in resolving this issue.
While playing in the Premium Chat room on the Weplay platform, I was subjected to repeated insults and threats from certain users. When I asked why this was happening, they threatened to ban me, and shortly after, they issued a device ban that completely closed my account. My account had approximate...
On August 22, 2025, while playing an online game through WePlay, my account suddenly received a device ban even though I had not committed any rule violation. I was in the process of improving and upgrading my account, and there was absolutely no cheating, inappropriate behavior, or suspicious activ...
Through the WePlay app, multiple transactions have been carried out without my knowledge or consent by my younger brother at different times and in varying amounts. In August alone, ₺30,000 was spent, and in previous months, several other payments of different amounts were also made. These included ...
I have decided to quit WePlay and would like a refund for the money I spent on the game. I made in-game purchases, but since I will no longer be playing, I believe I should be eligible for a refund. The main reason I am leaving is due to the excessive insults and harassment within the game. The tox...
My WePlay account (ID: 24627792) was suddenly banned without any explanation. I was using the app on an Android device and had spent approximately ₺2,500 on this account. I never received any warnings or violation notices, and I was logging in consistently for around 160 hours. Despite trying to co...
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