Xolvie Resolution Specialist April 18, 9:32 am
Try opening WeChat and logging in if your account was unexpectedly locked.
To confirm your identification, follow the instructions, which can involve dragging a jigsaw piece and providing your phone number to get an SMS code.
A WeChat user who has been active for more than six months and hasn't recently helped others may also be needed to help you through WeChat Team > Account > Help Friend Log in.
If it doesn't work, visit https://help.wechat.com, choose your problem, and send in a feedback form along with screenshots, your WeChat ID, and your phone number.
Users in mainland China can contact Tencent support at 0755-8376-9000 for more assistance.
Users from other countries should visit the Help Center website or in-app support. To expedite the process, be explicit and thorough.
If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.
Vote
Related Complaints
WeChat Restricted My Account From Sending Messages and Adding Friends
Samuel
August 21, 7:49 am
-My WeChat account is restricted from sending messages and adding friends. I tried uninstalling and restoring it about three times, but it is still showing multiple trials. Kindly help resolve this complaint and let me understand why it is malfunctioning like that. Thanks.
WeChat Forces QR Verification, Blocking Access for New Users
Tuncay
August 19, 11:11 am
-I recently created a new WeChat account on my Asus ROG Phone 6D. Since my PUBG account was hacked, I urgently need to link it with WeChat to secure it. However, in order to log in to WeChat, I’m required to have another WeChat user scan my QR code for verification. Unfortunately, no one in my area ...
I Can’t Log Into WeChat or Verify My Phone Despite Payment and Multiple Attempts
Ayhan
April 18, 9:21 pm
-Hello, I’ve been completely unable to access the WeChat app no matter what I try. I can’t log in using any method—not even through Facebook. I verified my account using my Yapı Kredi Bankası card, yet I still can’t proceed. When I attempt to add my phone number, the app sends SMS verification codes,...
Can't Complete WeChat Registration Due to Security Verification
I. Nedim
October 07, 2024 10:45 am
-When I was trying to register for WeChat, I encountered a security verification issue at the final step. The system asked for verification through either a QR code scan or phone number. I successfully completed the process using my phone number, but now it says my membership needs to be activated by...
Unable to Activate WeChat, QR Code Not Working After Multiple Attempts
Mustafa
February 18, 2024 12:30 pm
-I’ve tried numerous times to activate my WeChat account, but I haven’t been able to get it to work. I even changed my region and tried again, but it still won’t open. I’m asking for help from someone who can scan my QR code to activate the account. I asked one person, but they told me that my accoun...
WeChat