Hello, I am Kadem Dem**. I wanted to get a postpaid SIM card from Vodafone. Why? Because the prices of Turkcell postpaid plans are too high, so I decided to switch to Vodafone. I had four lines, but I closed three of them due to internet issues and one was stolen. I tried to get a new SIM card several times from the store, but they said they didn't have any available. So, I applied through e-government, and they called me to confirm the closure. The representative said the fee would be around 180 TL and that I could pay it in installments. I agreed, but after a couple of months, I contacted Vodafone again to change my number. The employee couldn't do it, and without my approval, they switched me to a prepaid card, which resulted in additional charges. I couldn't afford to pay, and now there's a legal action fee of 23,000 TL. I am not able to pay this amount, and I have limited means due to my disability. Vodafone offered credit card installments, but I don't have a credit card. I'm requesting Vodafone and the authorities to consider my situation and either reduce the fee or grant me a payment plan. The current debt in legal action is 23,088.65 TL.
I switched my Vodafone postpaid line to prepaid. On May 31, 2025, I called Vodafone customer service multiple times about this issue and was told that, including a cancellation fee of just over ₺400, my final bill would be around ₺900. However, contrary to what Vodafone stated, they issued a bill fo...
I have been having network problems on my postpaid Vodafone line for 15 days, my voice calls are cut off and I cannot use the mobile internet. Thinking that there is infrastructure work in the region where it is located, I explained the customer service distribution situation. Information was given ...
I bought a prepaid Vodafone SIM card for my son. After 4-5 months of trouble-free service, Vodafone's customer service abruptly switched our prepaid line to a postpaid plan without our knowledge or consent. We learned about the change via text message, and despite numerous calls to customer service,...
I wanted to switch to a new plan after my commitment ended via the Vodafone Yanımda app. First, it gave an error, but on my second try, it said the process was completed. But when I checked later, Vodafone hadn't made the switch. I called on October 2nd, and a person named A*** said they made a reco...
I've used Vodafone for a long time and have 3 postpaid lines. But this month, without my permission, Vodafone added an internet package to my account for no clear reason. When I tried to get out of it, they told me I would have to pay a fee. Because of a mistake made by Vodafone, an 182 TL cancellat...
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