They've been teaching me what a bad decision I made since the day I applied to switch to Vodafone. I started the process of switching operators, and despite spending hours on the phone, it took 4-5 days for my SIM card to arrive. When I called to inquire about the status of my application, I was astounded to learn that they had no record of my application. It appeared to be a joke, but it was not. I wondered who I'd been talking to for the past few hours. Nonetheless, I recollected all of my information and resubmitted my application. The SIM card arrived two days later, but I'm still waiting for it to be activated. Days turned into weeks, and no one contacted me or checked on the status of the activation. How can they be so careless? Every time I call, inept customer service representatives create a new action item instead of resolving the problem. It should not be this difficult to port a phone number, and it should not leave so many people regretting their decision. I'll gladly spread my embarrassment wherever I can.
I recently applied online to have my phone number transferred from another carrier to Vodafone. Unfortunately, I was unable to coordinate with the courier who arrived to deliver my SIM card, so the delivery was missed. I called Vodafone customer service at 0542**42 00 00 and they directed me to a Vo...
I switched to Vodafone about a month ago. I received the SIM card in four days. However, 6 days have passed and neither a call nor an inquiry has been received. In search of answers, I dialed 0542**25 00 00 and was given three additional numbers to call. I called these numbers and left messages, but...
I bought a prepaid Vodafone SIM card for my son. After 4-5 months of trouble-free service, Vodafone's customer service abruptly switched our prepaid line to a postpaid plan without our knowledge or consent. We learned about the change via text message, and despite numerous calls to customer service,...
I've been dealing with a frustrating problem with the activation of my Vodafone SIM card for the past two weeks. Despite numerous attempts to seek assistance, I have yet to receive a response or solution from their customer service. To make matters worse, I'm getting calls from them offering a new S...
I switched my number from Turkcell to Vodafone on June 11th. By July 11th, I received the sim card, but couldn't sign the legal papers as I wasn't home. Fast forward to August 25th, and I'm still unable to make outgoing calls. Despite reaching out to the courier multiple times, there's been no progr...
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