I've been using Vichy Dercos shampoo for over three years due to scalp issues like dandruff and eczema. It had always worked perfectly, which is why I trusted the brand enough to buy two bottles during a discount on Trendyol on the 20th. But the moment I opened the new bottles, I knew something was wrong—the color was different, and the shampoo no longer had any effect. It’s like I received a completely different product.
What’s more frustrating is that I haven’t been able to get in touch with Vichy. I tried calling their customer service line at 0 (850) 280 33 20, and all I got was a dismissive “we don’t handle that” before being passed off without a solution. A company of this size should have proper customer support and take responsibility for its products.
This isn’t even about the money—₺ means nothing compared to my health. But I deserve to know if the formula changed, if I received a fake product, or if something else went wrong. Vichy must provide transparency and contact support that actually listens and resolves issues. Otherwise, I will escalate this to the proper consumer protection authorities.
I've been using Vichy Dercos shampoo for about 3 years to manage a scalp condition involving dandruff and eczema. It was the only product that helped soothe my scalp and significantly reduced my symptoms. I had never experienced any problems with it—until now. On June 20, I saw a deal on Trendyol an...
Hello, I've been using Vichy Dercos Anti-Dandruff Shampoo for dry and flaky scalps for over a year with great results—until now. I recently bought the same product from Vichy’s official store on Trendyol, expecting the usual quality. But the shampoo I received has a noticeably different scent and te...
On May 22, I ordered Vichy Dercos shampoo for fine hair from Vichy’s official store on Trendyol. Since I’ve never had any issues with Vichy products before, I trusted the brand completely and purchased it without hesitation. The shampoo claims to be volumizing and suitable for all hair types, but th...
I’ve been using Vichy Dercos Anti-Dandruff Shampoo for Normal to Oily Hair for years and know exactly how it should look, smell, and feel. But the most recent bottle I purchased seems completely off—it’s nothing like the original product I’ve trusted for so long. The texture is thinner, the color i...
About 20 days ago, I purchased Vichy Dercos Anti-Dandruff Shampoo from a pharmacy for 950 TL on my doctor’s recommendation. I was instructed to use it three times a week, and I followed this advice precisely. However, I’ve noticed a strange and frustrating issue. When I wash my hair with my regular...
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