Vichy sent an expired product and does not provide a solution, is their quality control reliable today?

Receiving an expired product from Vichy may raise questions about its quality control, but it does not necessarily reflect a common practice of the brand. Vichy, part of the L'Oréal group, maintains strict production and safety standards.

However, logistical or distribution errors can occur, especially when buying from online stores or unofficial distributors. To avoid these cases, it is advisable to:

Check the batch code of the product and verify the date with tools such as CheckFresh.

Check the PAO (Period After Opening) symbol to know how long it is safe to use the product after opening.

Always buy through official channels or authorized pharmacies.

If you receive an expired product, it is best to contact Vichy customer service and keep the proof of purchase.

In general, Vichy's quality control is reliable, but as with any brand, it is important to be an informed consumer and check the details before using any product.

Many people have shared their problems here and found solutions. If you are going through the same thing, don't hesitate to contact Xolvie.