Vichy ignores my emails about an urgent claim, how can I get a formal response from customer service?

When Vichy ignores emails related to an urgent claim, a person can take several actions to get a formal response from customer service.

Although the brand usually handles orders from its official website, some users have reported a lack of direct response. To formally insist:

- Use the contact form at https://www.vichy.com/ and save screenshots of the messages sent.

- Contact through their official social networks (Instagram or X) where they usually respond faster.

- If the order was made by card, request a refund (chargeback) through the bank claiming non-compliance.

With persistence and registration of each attempt, it is more likely that formal attention will be activated.

Remember, you are not alone in your experiences. Explore Xolvie to read about the challenges others have faced and share your story.