Viber Account Restricted and Calling Blocked for Three Months

For about three months now my Viber account on my phone has been unjustly restricted and Viber has still not resolved the situation. I cannot send messages, I cannot make or receive video calls, and the app even blocks internet access while I am using it. I did not violate any rules and this looks like a clear system or robot error that placed me on some kind of blacklist. I contacted Viber support several times and they only kept promising to “review” the case, but in reality nothing was done. They stopped communicating with me, do not reply any more, and do not escalate my problem to a real person who could actually solve it. Because of this long‑lasting and unjustified block, I am unable to use Viber normally in my daily communication. I kindly request that my number and my account be immediately removed from any blacklist so that all Viber functions, including messaging and video calls, are fully restored. I also ask for a clear explanation of why this block was applied and that such an error not be repeated in the future, because I cannot be held responsible for mistakes made by Viber’s automated systems.