Viber is not sending or receiving messages, how can I fix this issue quickly?

If Viber is not sending or receiving messages,

Check your connection first;

• Make sure:
– Internet is working (Wi-Fi or mobile data)
– Try switching networks

• Important:
– Weak/unstable connection = messages stuck

Restart and refresh the app;

• Do:
– Close Viber completely
– Restart your phone

• This fixes many temporary glitches

Check permissions and restrictions;

• Ensure:
– Background data is enabled
– Battery saver is OFF for Viber

• Otherwise:
– Messages may not sync properly

Update the app;

• Go to App Store / Google Play
• Install latest version

• Outdated apps can cause messaging issues

Check if Viber is down;

• Ask:
– Do others have same issue?

• If yes:
– It may be a server problem → wait

Verify account status;

• Make sure:
– Your number is still active
– No account restriction or ban

Reinstall as last step;

• Uninstall → reinstall Viber
• Log back in

• Warning:
– Backup chats if needed before deleting

Still not working?

• Contact Viber support:
– “Messages are not sending/receiving. Please check my account.”

• Include:
– Phone model
– App version

If the issue continues, you can also share it on Xolvie to see if others are experiencing the same problem