Vestel NF52111 Refrigerator Has Noise Issues Since Installation and No Support
I purchased a set of four home appliances from the Vestel Sancaktepe store, including the NF52111 model refrigerator, which has had a noisy operation issue since installation. I reported the problem within the first week, but the technician who visited claimed it was "normal." However, especially in the evenings, the refrigerator makes an excessive amount of noise. We believe the issue is due to damage during transportation, as it was handled roughly and dropped hard. Repairing the fridge is not an option, as we haven't even moved into the house yet; we’re only using the fridge for water and beverages. Despite this, customer service keeps suggesting repairs. What's the point of buying a new product if it needs repair right away? This is unacceptable. I will not accept a repair for a brand-new product; this is clearly a defect. In addition to writing this complaint here, I will be taking the matter to other complaint platforms to seek my rights. Buying from Vestel has been a real disappointment. We will test the remaining products soon and see if we encounter similar issues. How can this be considered normal for a new product? Another household is using the same model, but they don’t experience the noise. When I asked a different retailer, they said, "This model shouldn’t be making that much noise."
Dear Customer, Thank you for sharing your valuable feedback and suggestions with us. Our Customer Relations Officer will contact you regarding your notification as soon as possible. Did you know that you can access self‑service solutions on our website for resolving your issue with Vestel? If you would like to check, we are leaving our link here. We would like to remind you of all our communication channels that are open 24/7. For Suggestions, Requests, and Complaints, you can always write to us on our WhatsApp line, or speak with Vestel Assistant on our website. Solutions to your complaints are also available through all our other channels at Vestel. Vestel Customer Services General Directorate
We have not received any return calls.
The noise coming from the refrigerator has increased, and unfortunately, we are unable to resolve the issue with Vestel. Since they cannot provide a solution to the problem with the refrigerator, I will escalate the matter to higher authorities.
I bought a set of four white goods from the Vestel Sancaktepe store. Since the NF52111 model refrigerator was installed, it has had a noise problem. I created a service record in the first week of installation, but the technical team that came considered this situation "normal." However, especially in the evening, the refrigerator makes a lot of noise. We think the problem with the product arose during transportation because it was moved with very harsh movements, hit, and placed on the ground harshly during transport. Repairing the refrigerator is out of the question. We haven't moved into the house yet; we're only using it to store water and drinks. Despite this, customer service is talking about a repair option. What is the purpose of buying a new product? We do not accept a repair; this is unacceptable. We bought the product as new, and it is unacceptable for a new product to be repaired. In addition to the complaint I wrote here, I will also take the situation to other necessary complaint platforms to seek my rights. Buying Vestel has been a complete regret. We will try out the rest of our products as soon as possible and see if we encounter similar issues. Look at the extent of our grievance; is it normal to experience such problems with new products? The same product is used in two different homes, and the noise we have is definitely not present in the other. When I asked a different sales dealer, they said, "this product shouldn't make this much noise." And this issue still hasn't been resolved…
There cannot be such an irresponsible company! The Regret of My Life, Vestel! Still not resolved! I bought a set of four white goods from the Vestel Sancaktepe store. Since the NF52111 model refrigerator was installed, there has been a noise issue. I created a service record in the first week of installation, but the technical team that came considered this situation "normal." However, especially in the evening, a lot of noise comes from the refrigerator. We think the problem with the product was caused during transportation because it was moved with very harsh movements, hit, and placed on the ground roughly. Repairing the refrigerator is out of the question. We haven't moved into the house yet; we are only using the refrigerator to store water and drinks. Despite this, customer service talks about the repair option. What is the point of buying a brand-new product? We do not accept the repair; this is a disgrace. We bought the product as new, and repairing a new product is unacceptable. In addition to the complaint I wrote here, I will also take the situation to other necessary complaint platforms to seek my rights. Buying Vestel has become a complete regret. We will test our remaining products as soon as possible and see if we encounter similar issues. Look at the extent of our grievance; is it normal to experience such issues with new products? The same product is used in two different homes, and the noise we experience is definitely not present in the other. When I asked a different sales dealer, they said, "This product shouldn't make this much noise."
