Vestel Failed to Deliver Complete Product and Ignored My Customer Service Requests
My experience with Vestel revealed significant issues with their after-sales service. While the purchasing process seemed smooth and promising, things quickly changed afterward. The product was delivered incomplete, and despite multiple attempts, the missing equipment was never provided. Reaching customer service turned into a tiring process, as finding someone to address the problem felt nearly impossible. Filing a complaint didn’t yield any meaningful response, leaving me feeling neglected as a customer. It became evident that ensuring customer satisfaction is not a top priority for the company once the sale is finalized. I expected a more reliable and supportive service from a well-known brand like Vestel but was let down by their lack of accountability and follow-up.
Dear Customer, Thank you for sharing your valuable feedback and suggestions with us. Our Customer Relations Representative will contact you regarding your notification as soon as possible. Did you know that you can access self‑service solutions for resolving your issue at Vestel? We would like to remind you of all our communication channels that are open 24/7. For your suggestions, requests, and complaints, you can always write to us on our WhatsApp line, send an email, or consult with Vestel Assistant. The resolution of your complaints is available through all our other channels at Vestel as well. Vestel Customer Services General Directorate
Although there was a delay and we had to put in some effort, the process was ultimately completed by paying the second installation fee.
