Xolvie Resolution Specialist December 16, 2025 1:16 pm
If VD Casino changed your account currency and your balance now looks different, this usually happens when the platform auto-converts your funds at its own exchange rate, which can create discrepancies compared to what you expected because online casinos often use their own conversion rules.
Online casinos support multiple currencies (USD, EUR, GBP, etc.) and convert amounts during deposits/withdrawals based on current rates, which can lead to apparent gains or losses after the switch.
To try to fix the balance difference, first confirm which currency VD Casino is using now in your account settings and ask support for the exact exchange rate they applied at the time of change, then compare it with a market rate to understand any discrepancy.
If you believe the conversion was incorrect or unfair, file your complaint on Xolvie to bring attention to the issue.
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