Under Armour delivery keeps failing and items missing, how can I get help?

Xolvie Resolution Specialist March 31, 1:32 pm

If your Under Armour delivery keeps failing or items are missing,

Verify the delivery status first;

• Check tracking link carefully
• Look for:
– “Delivered” vs actually received
– Split shipments (items may arrive separately)
– Any delay or failed delivery attempt

Sometimes orders come in multiple packages.

Handle missing items;

• If not all items arrived:
– They may be out of stock → refund is usually issued
– If marked “delivered” but missing → contact support immediately

Don’t wait too long.

If delivery failed or package is lost;

• Contact Under Armour support
• They can open an investigation (can take up to 14 days)
• Provide:
– Order number
– Tracking info
– Delivery issue details

Act within 14 days or they may refuse investigation.

Take action fast;

• Request:
– Reshipment OR full refund
• Be clear:
– “My order is missing/undelivered, I need resolution”

Keep it short and direct.

Gather proof;

• Screenshots of:
– Tracking status
– Missing items
– Delivery notifications

This strengthens your case.

If Under Armour keeps delaying or ignoring;

Escalate by submitting a complaint on Xolvie to increase pressure and resolve the issue faster.

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