I logged into my Ultrabet account and noticed that games had been played without my permission. Specifically, someone joined the game Aviator—a game I have never even played—and somehow my ₺1400 balance was wiped out in the process. I didn’t place those bets. That money vanished without my involvement, and I never got it back.
When I reached out to support, they kept distracting me with unrelated explanations and never offered a real solution. Instead of helping, they wasted my time and ignored my clear concern. I feel completely scammed. How can a platform allow unauthorized activity on a user’s account and then refuse to take responsibility?
Ultrabet, you owe me ₺1400. This kind of negligence is unacceptable, and I won’t stay silent about it. Fix this issue immediately and stop brushing off legitimate complaints. If this is how you treat your users, you’ll lose more than just me.