Brand Overview: TUTOROO
TUTOROO is an international peer-to-peer tutoring marketplace that connects students with native language tutors for private, one-on-one language learning. Founded in 2016 by French entrepreneur Nicolas Vanhove and incorporated as TUTOROO Pte. Ltd. in Singapore, the platform operates across major cities worldwide.
Contact Info
Customer Support Email: [email protected]
Phone Number: TUTOROO does not provide a traditional toll-free telephone hotline for customer support. Instead, inquiries and customer interactions are handled via email and dedicated regional WhatsApp support numbers, such as +65 9196 4245 for Singapore.
Industry and Operations
TUTOROO operates within the educational technology (EdTech) and online tutoring marketplace sectors. The platform pairs language learners with private tutors based on location, preferred language, and learning schedule.
- In-Person and Online Lessons: Connects learners with native speakers for one-on-one conversational and structured lessons either face-to-face or virtually.
- Wide Language Catalog: Offers tutoring across dozens of languages, including English, Spanish, French, Mandarin, Japanese, Korean, German, and Italian.
- Commission and Payment Model: Collects the initial lesson fees (typically the first two weeks of classes) directly from the student as a platform placement fee, after which tutors are paid directly by the student for all subsequent sessions.
User Sentiment
Consumer sentiment regarding TUTOROO is distinctly mixed, with a substantial volume of complaints originating from both students and instructors regarding the platform's payment policies, booking fulfillment, and customer care.
- Uncompensated Lessons for Tutors: Tutors frequently report frustration with the requirement to teach the first two weeks of classes without receiving pay, as TUTOROO retains the full amount of these upfront sessions as a matching fee.
- Tutor Inavailability and Ghosting: Students often encounter situations where, after paying for a package upfront, the selected tutor is unavailable, unresponsive, or declines lessons due to the unpaid introductory period.
- Strict Refund Policies: Numerous learners complain about difficulty receiving monetary refunds when a class cannot proceed, noting that customer support frequently defaults to offering credits or substitute instructors instead of issuing a refund.
- Inactive or Outdated Profiles: Users report encountering tutor profiles that remain visible and bookable despite the tutors no longer being active on the platform.
- Unresponsive Dispute Resolution: Customers and tutors cite delays and communication hurdles when attempting to resolve billing discrepancies or schedule disputes through support channels.
Share Your Experience
If you’ve experienced issues with TUTOROO, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.