I used to have a Turkcell phone line, but I recently stopped my contract because the time I was supposed to keep it was up. When I called customer service twice, they both told me I would only be charged for the time I used. At first, the balance showed ₺97, which seemed fair. When the bill came, though, I was shocked to see that it was for ₺613. My contract had already finished, so there should be no fee to get out of it. I don't get how Turkcell can send a bill for such a large amount of money after the contract is over. I want these charges to be cleared up right away and for more information.
Hello, I have been a Turkcell customer for years, but I am very disappointed. Two days before my old plan ended, I signed a new 12-month contract. However, when I checked, I realized it was only for 11 months. I called customer service, but they said there was no mistake. I even double-checked my co...
I wanted to cancel my Turkcell Superbox subscription today because I was not satisfied with the service. During my call with customer service, I was told that the early termination fee would be ₺2,300 and that this amount could increase in the coming days. Immediately after confirming the cancellati...
Turkcell claimed that it was never stated I would only pay ₺92 without mentioning the new line fee. They also said the line was registered as a child line, which could be canceled anytime without any fees. It has been a month now, and I want to cancel my line, but I am being charged for a new line f...
On January 10, I noticed my phone bill was more than I thought it would be. Usually, it's ₺550, but this time it came to ₺610. I turned off the extra charges, but I'm still seeing money taken from that feature. I'm really frustrated with Turkcell and I've decided to stop using their services since t...
Since my Vodafone contract ended, I transferred my number to Turkcell for my own benefit. However, a phone bill appeared before the first month was up. Since Turkcell's internet and coverage are worse than Vodafone's, if I transfer my line again, I will be charged a ₺599.99 termination fee, which do...
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