Tumile took my money for coins but they never appeared — how can I get a refund or have my coins credited?

Xolvie Resolution Specialist December 05, 4:21 pm

If you paid for coins in Tumile and they never appeared, the first step is to use Tumile’s official refund procedure: on their support website there is an article “How can I get a refund?” which explains that you can submit a request — refunds or coin-credits are possible if your transaction was valid and coins weren’t delivered.

If you purchased via Google Play Store, you can also request a refund through Google Play’s purchase history / “Report a problem” within 48 hours, or contact the developer after that period to ask them to credit your account.

If the purchase was made via a third-party payment platform or website, Tumile’s support page instructs to report the failed transaction from your order history; they will investigate and either credit the coins or refund the money.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.

Vote

Related Complaints

Tumile Charged Me Without Providing the Purchased Items

Yorulmak

I made a purchase on Tumile, but the money was taken from my account and the coins were never delivered. What should I do about this? I kindly ask for your help. I would appreciate a response. After all, we are paying for this service. The app had no issues before — whatever happened, it happened to...

Tumile Charged Me $35 but Didn’t Deliver My Chips

Veli

At exactly 18:30, $35 was charged to my card, but I did not receive the chips I paid for. I urgently request that you resolve this issue and fix the problem. The chips have not been delivered to my account in any way. Tumile Support, please look into this matter immediately. I have also sent you an ...

Requesting Refund for Unauthorized Tumile Charges That Emptied My Account

Senem

Tumile withdrew three separate charges of $150 each from my bank account even though I did absolutely nothing and never authorized these transactions. I want a full refund. My trust in Garanti Bank has also decreased, because I don’t understand how my money could be sent to this platform without my ...

My Tumile Refund Still Not Completed

Yasin

Hello. On the Tumile app, I intended to purchase one gold pack, but without realizing it, I accidentally purchased two. Then, through the orders section, I submitted a refund request saying that I bought two by mistake when I meant to buy one. Later, I received a notification saying that my refund ...

Tumile Didn’t Add Gold to My Account Even After Sending Money

Erhan

Hello, although I transferred money to Tumile’s IBAN, the gold was not added to my account registered with the phone number ****053431 and the email address e******@gmail.com**. I cannot upload the receipt through the app, and customer service is not accepting it. Please look into this issue. I am e...