Banxa Fails to Deliver 290 EUR USDC Purchase to Trust Wallet After 24 Hours
On September 3 around 11:00 PM, I initiated a transaction via Banxa to transfer USDC to my Trust Wallet app. Although I had previously completed 3 or 4 transactions smoothly from Banxa to Trust Wallet, this time, even though nearly 24 hours have passed, the transferred amount has not landed in my Trust Wallet account.
As seen in the attached screenshot, my order number #22003355 shows a purchase of USDC worth 290 EUR. I completed my payment, yet I have received no clear updates from Banxa, nor has the relevant USDC balance been reflected in my Trust Wallet. I opened support ticket number 1339594 on the Banxa website, but I received no response, and there is no live support line available.
I demand that the transaction be reviewed immediately and the USDC be transferred to my corresponding Trust Wallet, or otherwise that the amount I paid be refunded. I also request a clear written update regarding the status of the process and approximately when it will be finalized.
