I wanted to upgrade my membership because I added a few things to my trip in August. It's been over a week since I contacted them, but their workflow is so slow that I'm worried it won't be done by my flight on August 5th. I've tried everything, including filling out the online form on their website. You can't even get ahold of Delta Airlines by phone unless you're willing to spend your whole day on hold, which I did, but every time we start from scratch. They keep asking for documentation repeatedly. What is this, No Coordination Land? I see Travelex as deliberately putting up so many forms, delays, and requirements to discourage me and all others from completing the process and giving us our rights.
Lately, my experiences with SunExpress have been nothing but frustrating. Now, I can’t even submit a simple written request on their website! I fill in all the required fields, type out my issue, and then… the page just keeps loading endlessly. To make things even worse, SunExpress asks for an ID u...
I haven't been able to log into my personal account for three agonizing weeks now. Their system is constantly throwing errors, making it impossible to access my bookings. When I first called, they dismissed it as a "system error" and made me wait two weeks. Meanwhile, I had to book all my flights th...
About a week ago, I bought a ticket for myself, my 16-year-old daughter, and my 16-month-old baby. We had a flight the next day. Due to my father's and my own health issues, we couldn't make the flight. They put my ticket on hold. After sending the necessary documents, I've been talking to customer ...
You'd think after being a customer for like, ten years, things would be better. basically, I missed my flight back from France because security took forever, figured my travel insurance would cover it. Travelex denied my claim, tried to fight it, but they just threw more exclusions and hoops at me t...
I made a payment through TLScontact for my UK visa application, but when I checked my emails to schedule an appointment, I couldn’t find the link. I emailed TLScontact for help, but they haven’t responded, and their phone line is always busy. There’s no way to get in touch with them, and I can’t boo...
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