You'd think after being a customer for like, ten years, things would be better. basically, I missed my flight back from France because security took forever, figured my travel insurance would cover it. Travelex denied my claim, tried to fight it, but they just threw more exclusions and hoops at me than a circus. it took forever to even get a person on the phone. I needed help then, not weeks later! And don't even get me started on how many times I had to explain everything. They don’t help you when you actually need it, you know? definitely looking for a new travel insurance company. Not gonna waste my time with a company that leaves you hanging when you need them most.
I filed a claim with Travelex insurance, did everything right, sent in all the stuff they needed, followed all the rules... and they denied it at first! Anyway, it took forever to fight it, but finally they kinda-sorta approved it. But here's the kicker: they didn't give me back all the money I shou...
I needed to use my travel insurance for something, and let me tell you, it was like pulling teeth! sent them all the paperwork they needed right away, but never heard anything back for weeks. It's like they fell off the face of the earth! Not exactly comforting when you're waiting on an insurance cl...
I have never encountered another insurance company that puts individuals through such a hassle when it comes to paying for medical examinations covered by foreign travel health insurance, especially when you have to travel abroad. They repeatedly reject paying the required amount for baseless reason...
I traveled with Turkish Airlines on October 31, 2023, from Edinburgh to Istanbul. They broke my suitcase. For 10 months, they have promised to compensate me for the broken suitcase. I have called customer service multiple times and written numerous messages. The response is always the same: 'We have...
I had a terrible experience with Turkish Airlines. I can’t log into my account because the authentication SMS never arrives at my phone number, which I’ve been using for over 15 years. I haven’t changed my number or done anything that could have caused this issue. I was abroad in a foreign country a...
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