I was charged even though Transferz couldn’t assign a driver, what are my options?

If you were charged even though Transferz couldn’t assign a driver, here’s how to get a refund or resolution;

Check your booking & cancellation status first;

• Open your Transferz confirmation/email
• Note:
– Booking reference/ID
– Pickup date/time
– Whether the booking shows “Canceled” or “No driver assigned”
• Screenshot the booking details

Verify the charge;

• Check your bank / card / e-wallet statement
• Confirm:
– Charge amount
– Date/time
– Merchant name
• Screenshot the charge showing no service provided

Contact Transferz Support immediately;

• Use the app/website chat or official support email
• Explain:
– You were charged but no driver was assigned
– You received no service
• Provide:
– Booking ID
– Charge screenshot
– Booking screenshot

• Ask for:
– Full refund
– Confirmation of refund processing timeline

If unresolved or Transferz refuses responsibility, consider filing a complaint on Xolvie to pursue a resolution.