If TradeBuddy AI charged you after you cancelled,
Review your subscription details first;
• Check:
– Cancellation confirmation emails
– Subscription status
– Billing history
– Renewal dates
• Look for:
– Proof of cancellation
– The date the cancellation was submitted
– Any notice periods in the subscription terms
– Charges made after cancellation
Gather evidence;
• Save copies of:
– Cancellation confirmations
– Billing statements
– Payment receipts
– Subscription settings screenshots
• Keep:
– Account emails
– Support conversations
– Refund requests
– Bank or card statements
Verify the charge;
• Confirm:
– The subscription was canceled before the renewal date
– The charge is not for a previous billing period
– No other active subscriptions remain on your account
Contact TradeBuddy AI support;
• Request:
– A detailed explanation of the charge
– Confirmation of your cancellation date
– A refund if the charge occurred after cancellation
– Immediate termination of any remaining subscription
If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.
