I bought coins in Toki but they disappeared after a voice room gift, what should I do?

If your coins disappeared after sending a gift in a voice room, it is likely because the coins were automatically used to send that virtual gift to another user or host.

On Toki, coins are a virtual currency meant for tipping or sending gifts during chats and live sessions, and once a coin transfer is confirmed it generally cannot be reversed.

First check your in-app transaction or wallet history to confirm that the coins were spent on a gift in that room.

If the deduction looks incorrect or you believe it happened without your permission, contact Toki’s in-app support or the app store support (Google Play or Apple) and provide screenshots of your purchase and balance history so they can review the transaction.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.