TOD/Bein Connect Login Problem Preventing New Subscription Purchase

I want to become a TOD/Bein Connect member and purchase a subscription via the web on my phone, but I cannot complete this process. I have tried the “I don’t know my password” and password change steps, and although I am sure that my new password is correct, I still cannot log in and therefore cannot start a new membership. Because of this problem, I am unable to purchase the subscription I want and cannot use the service. I request that my account and system records be checked, that the login problem preventing me from subscribing be resolved urgently, and that I be informed when I can successfully purchase a subscription and use the service without any problems.