I'm Requesting My beIN Connect Membership Be Activated After a Login Failure

I signed up for beIN Connect's student package through the website on 06/28/2026. After the membership process was completed, I was sent a membership number and password, but I can't log into the app with this information.
When I try to log in, the system keeps giving me the warning "Membership or Password information invalid! Please check your information and try again." Even though I've entered the information correctly and tried numerous times, the result never changes, and I'm unable to use my membership. Even though I've called customer service, I haven't been able to get connected to a representative, so I haven't been able to resolve the issue myself either.
In order to receive the service I paid for with the beIN Connect student package, I am requesting that my membership be activated as soon as possible and that my login information be made to work properly.