Tineco Service Center Withholds Repaired Floor One S5 After Collecting $96 Fee

I sent my Tineco Floor One S5 vacuum cleaner (serial number TA1844DJD0334) to the Tineco Istanbul service center about 40 days ago due to a motor failure. On June 18, I was informed that the repair would cost $96 (3,500 TL). I made the payment that very same day and have the receipt to prove it.

Despite so much time passing, as of today (July 10), my product still has not reached me. I have called customer service twice; each time, I am told my vacuum is in the shipping department, but it never actually gets shipped, nor am I given any clear information. I have been seriously inconvenienced during this process, and I have never experienced such terrible customer service before.

I demand that my vacuum, for which I paid the repair fee upfront, be shipped and delivered to me immediately, and that I receive a clear, written explanation for this delay. Due to this negative experience, I would like to state that I will no longer recommend the Tineco brand to anyone.