TikTok Support Failed to Help After My Account Was Hacked

January 14 2:04 PM56

For approximately one week, I have been unable to log into my TikTok account with the username “elanur006.” Even though I know my password, another Gmail address has been added to my account without my knowledge, and the login verification code is being sent to this unfamiliar email address. This added email address does not belong to me.

During this time, I tried to get support through TikTok, but all of my attempts were unsuccessful, and I was unable to secure my account again. I am extremely concerned about both my personal data and the security of my account.

I am requesting that the email address added to my account that does not belong to me be removed immediately and that my account be returned to my full control.

Comments

Similar Complaints

Unauthorized TikTok Account Using My Email

October 22, 2023 1:02 AM111

Someone used my email address to create a TikTok account, and now I keep getting emails intended for that account. I can...

TikTok Support Refuses to Recover My Hacked Account

November 19, 2025 7:07 AM101

I haven’t been able to log into my TikTok account with the username @mervay for about a month. Even though I enter my pa...

TikTok Account Hacked, Email Changed - No Recovery Access, No Support

October 5, 2025 7:17 PM387

I’ve been locked out of my TikTok account and I’m quite frustrated. My account has had both the email address and phone ...