On November 15 and December 6, I purchased TikTok coins, and the payment was successfully deducted from my account. However, the coins were never loaded into my account. I have submitted multiple reports to TikTok, but there has been no response or resolution.
This lack of communication is deeply frustrating. For such a widely used platform, the absence of functional customer support is unacceptable. My money has essentially gone to waste, and I have been forced to file a dispute with my bank to recover my funds.
I will not make any further purchases on TikTok until this issue is resolved. I demand immediate action to address this and ensure proper customer support for all users.
Around 20 days ago, I purchased over ₺2000 worth of TikTok coins through the TikTok app on my Android phone, paying with my credit card. The transaction showed as successful, and the payment was deducted from my account. However, the coins never appeared in my TikTok account (username: serhat_Raman)...
On July 14, I requested a payment of approximately ₺45,000 from my TikTok account earnings. During the withdrawal process, I mistakenly entered my local currency (₺) bank account instead of a USD account, which I later learned was required. TikTok marked the transaction as "paid," but the funds nev...
I am experiencing unauthorized charges on my TikTok Market account and demand an immediate refund. Despite not completing any purchases, money is being withdrawn from my account repeatedly. This is unacceptable, and I require a resolution as soon as possible. TikTok, I request a full refund of all ...
I purchased a promotion on TikTok because my videos weren’t getting enough reach. However, instead of approving the promotion, it was stuck under review for a long time, and eventually, I was notified that the promotion couldn’t be sent. Now, not only did my promotion never run, but TikTok also did...
On October 2, 2025, I attempted to add €185 in promotional balance to my TikTok account using my bank card. The payment was successfully processed by my bank, and the transaction history clearly shows the note “Withdrawal processed.” However, even after several days, the balance has not appeared in ...
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