ThredUp Customer Service Complaint

profile
Donna
March 27, 2024 5:48 pm
35

I ordered a peasant dress from the Thredup discount campaign. With the incredible 50% discount, I wasted no time in placing my order to ensure I didn't miss out on the limited stock. Unfortunately, after completing the payment, I discovered that I had mistakenly entered my previous address while reviewing the order information. I attempted to rectify my error promptly through live chat but was redirected to email support instead. I sent them an email requesting a correction and provided my updated address. Unfortunately, I didn't receive any response, and the orders were already given to FedEx for delivery to the previous address. FedEx stated that the address modification could only be authorized by the brand prior to relinquishing it. I was initially thrilled about my order, but unfortunately, it ended up being quite a letdown.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

1
Nursena is completely dissatisfied with the result

Customer Satisfaction in Online Shopping at Beymen

profile
Nursena
November 01, 2023 1:25 pm
69
1
İrem is completely dissatisfied with the result

Bershka Doesn't Let Me Update My Address Before Shipment

profile
İrem
November 27, 2023 1:34 pm
368

Ann Taylor Customer Service Refused To Update Delivery Address

profile
Gabrielle
March 23, 2024 11:19 am
32

ThredUp Misleading Photos & Unfair Return Fees

profile
March 27, 2024 5:48 pm
31

Lululemon Customer Service Fails To Deliver Order, Offers Refund

profile
March 15, 2024 6:27 pm
23
Report a Similar Issue