Brand Overview: The Original MakeUp Eraser
The Original MakeUp Eraser is an American beauty and personal care brand founded in 2013 by Elexsis McCarthy. Operated by the MakeUp Eraser Group, the company pioneered the concept of reusable makeup removal cloths that clean skin using only warm water, serving as an eco-conscious alternative to disposable facial wipes.
Contact Info
Customer Support Email: [email protected]
Phone Number: 1-800-575-9451
Industry and Operations
The Original MakeUp Eraser operates in the sustainable beauty and personal care industry. The company operates a direct-to-consumer online store alongside widespread wholesale distribution through major cosmetic retailers, department stores, and salon suppliers. Its product catalog primarily includes:
- Full-Size Makeup Remover Cloths: Patented polyester cloths with dual-sided fibers designed to erase makeup on one side and exfoliate skin on the other.
- 7-Day Sets and Minis: Multi-pack collections and travel-sized pads paired with laundry bags for daily use.
- Spa and Skincare Accessories: Cleansing balms, cooling cloud puffs, headbands, and application tools.
- Collaborations and Limited Editions: Themed collections, licensed collaborations, and professional line editions.
User Sentiment
Consumer feedback highlights varied experiences, with critical reviews frequently focusing on performance limitations with stubborn cosmetics, cleaning demands, and skin sensitivity issues.
- Difficulty Removing Waterproof Makeup: Consumers frequently mention that the cloth struggles to lift stubborn, waterproof mascaras and long-wearing eyeliners using only water, requiring significant rubbing or secondary cleansers.
- Skin Irritation and Tugging: Users with sensitive, dry, or delicate skin report experiencing redness, irritation, or an uncomfortable dragging sensation when using the cloth without an oil-based product.
- Staining and Washing Maintenance: Many reviews point out that pigmented cosmetics such as liquid lipsticks and foundation leave persistent stains that are difficult to wash out completely, even after laundering.
- Cloths Feeling Too Small in Multi-Packs: Some customers express disappointment with 7-day sets and mini pads, noting they are too small to easily remove a full face of makeup in one go.
- Order Fulfillment and Service Delays: A number of buyers purchasing directly through the official store report slow delivery times, shipping delays during sales, and difficulties getting timely responses from customer support.
Share Your Experience
If you have experienced issues with The Original MakeUp Eraser, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.