I purchased The North Face puffer jacket (product code NFOA84IV1, maroon color) on October 29, 2024. Despite being worn only twice and never washed, the jacket developed noticeable discoloration on the sleeves and collar within a week. This is unacceptable for such a premium product.
When I submitted the jacket for inspection twice, I was informed that the issue was due to "improper washing" and oil stains. However, this explanation is baseless as the jacket was never washed. I am requesting immediate resolution of this issue and either a replacement or refund. If my concerns are not addressed, I will escalate the matter to the Consumer Arbitration Committee. I expect The North Face to take responsibility promptly.
I purchased a burgundy The North Face jacket and wore it for just two hours over two days. Despite the short usage, stains appeared on the sleeves and collar. I sent the jacket for inspection, but the response was that it was a "user error." I sent it twice, and both times received the same unsatisf...
On August 2, 2023, I purchased a Men’s Dragline Jacket from The North Face’s official website. About a month ago, I noticed that the lining inside the hood began to peel and flake off. Since the day I bought it, I have never dry-cleaned, washed, or applied any external treatment to the jacket. The ...
I am extremely disappointed with the experience I had with The North Face. After just one year of regular use, the inner sleeve area of my jacket became deformed. I sent the product in for a warranty claim, expecting a brand like The North Face to stand behind their quality promises. However, my req...
Hello, good day. I’m writing about a problem with my The North Face rain jacket, which developed a tear along the zipper—something I never expected from such a well-known and premium brand. I brought the jacket to Kar Spor on April 30, 2025, for inspection and possible repair. However, it’s been wee...
I purchased a The North Face jacket, but after just four months of use, the stitching started coming apart. I sent it in for an inspection, but they rejected my claim and returned the jacket with additional damage—the back of the jacket had been cut when I received it! Since the jacket was damaged ...
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