On April 19, 2024, I made a prepayment of ₺50,000 via my credit card with order number RN121511037 to purchase a Tesla Model Y on the tesla.com website. While the price of the Tesla Model Y I ordered was ₺1,791,451, on April 22, 2024, I noticed that the price of the same vehicle had increased to ₺2,605,747 on the company's website. Although the company stated that this situation was due to a systemic error, the unsettling price change forced me to cancel my order within the 14-day cooling-off period.
On April 30, 2024, I sent an email to t************@tesla.com, expressing my intention to exercise my right of withdrawal within 14 days as per the Consumer Protection Law No. 6502, and requested a refund of the ₺50,000 debited from my credit card.
However, in the email received from t************@tesla.com, it was stated that despite the cancellation of the order, the mentioned amount would not be refunded.
Due to this unjust enrichment and the lack of fairness in this situation, I demand the refund of the ₺50,000 amount charged to me.
On April 19, 2024, I made a payment of ₺50,000 using my credit card to order a Tesla Model Y on the tesla.com website. The order number is RN121512491. When I ordered the Tesla Model Y, it was priced at ₺1,791,451. However, on April 22, 2024, I noticed that the price had skyrocketed to ₺2,605,747 on...
On February 27, 2024, at 3:35 PM, I received a call from Tesla informing me that my order date was approaching and I could no longer postpone it. I explained to the Tesla representative that I couldn’t proceed with the purchase until I sold my current car. I asked if my ₺10,000 deposit would be refu...
On December 8, 2024, I placed a pre-order for a Tesla Model Y SR, paying ₺50,000 as a deposit. After speaking with Tesla's call center, I was informed that if I completed the full payment by the end of December, they would lock in the current price. However, upon reviewing my finances, I realized th...
On February 10, 2025, at 16:39, I placed a pre-order for a Tesla Model Y (Order number RN123780180) through your website by paying ₺50,000 with my Halkbank credit card. I made this order under the impression that delivery would take 2 to 3 months. However, my order was approved the next day, and I w...
Dear Tesla Representatives. On April 19th, I ordered a Model Y vehicle. The next day, I sought to cancel the transaction and receive a return of the ₺50,000 pre-order charge. However, your company's statement that such a circumstance is not feasible appears to be oblivious of the Turkish Consumer Pr...
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