Tefal Rechargeable Mop Broke 15 Days After Warranty and Repair Costs ₺5100

November 16, 2024 1:30 PM10

I bought a rechargeable mop from Tefal two years ago, and it stopped working just 15 days after the warranty ran out. I reached out to the service center, and they told me the repair would cost ₺5,100, which is quite a lot of money. I'm so disappointed with this situation because it feels like more than just bad luck that the product broke right after the warranty ran out. I thought Tefal would offer better quality and durability, but now I'm dealing with some unexpected expenses. I'm disappointed with this product and I hope Tefal steps up to address these problems because this experience has made me lose faith in the brand.

November 21, 2024 11:05 AM (4 days after complaint)

Dear Customer, As Groupe SEB, we would like to emphasize that customer satisfaction is always our priority. Regarding the issue you shared on Şikayetvar.com, necessary guidance has been provided by our Groupe Seb Customer Communication Center by contacting you. If you have any questions, you can contact us. We will be happy to assist you again. Sincerely, Groupe SEB Customer Communication Center

Dry
November 27, 2024 10:11 AM

Yes, they called just for the sake of it and said they couldn't do anything. The vacuum cleaner is probably 2 years old.

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