I purchased a Tefal X-Pert cordless vacuum just a year ago, and I am extremely dissatisfied with its performance. The brush head no longer rotates or picks up dirt effectively during use. Initially, the light on the vacuum would turn on, but after a short time, it stopped functioning, which I assumed was normal at first.
For a product at this price, I did not expect such issues so quickly. It has disrupted my daily cleaning routine and caused significant inconvenience. If this problem cannot be resolved promptly, I will file a complaint with the Consumer Arbitration Committee. I trusted Tefal for quality, but this experience has been a huge letdown. I request an immediate solution to this issue.
On 11.02.2024, I purchased a Tefal TY99F1 X-Force Flex 16.60 Animal vacuum cleaner for ₺20,000. When the product stopped working, I took it to the authorized service center on 30.11.2024, and they replaced the battery under warranty. Then, on 06.01.2025, when the rotating mechanism on the head stopp...
I’m using the Tefal 75 Series robot vacuum, but it has become completely unusable due to persistent issues. After the red light warning appears, I cannot set it up or use it. I’ve tried reinstalling and reconnecting, but nothing works. It seems the vacuum isn’t charging at all—it shows the red ligh...
The Tefal upright vacuum cleaner I purchased from Media Markt turned out to be faulty. The turbo head was not working, and when I requested a return, my request was denied. I sent the product to service, but it was returned without being fixed and is still defective. Neither Media Markt nor Tefal st...
I used the Tefal X-plorer Serie 75 robot vacuum for about 6 months without any problems, but since I moved abroad for a year, I did not use the device at all during that time. When I started using it again this year, for the past 5 months it has constantly shown the “w2 wheel error.” The device come...
Since purchasing the Tefal TY99F1X Force15.60 Flex cordless vacuum in November, it has been to the service center twice. The technical service in the region claims there are no issues and promptly returns it. However, the vacuum expels what it sucks in. It's as if they're mocking me, saying 'There's...
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