1
Yasin is completely dissatisfied with the result

Tefal Motiva Thermos Smell Problem, It Smells Like Rotten Mushroom

Tefal Motiva Thermos Smell Problem, It Smells Like Rotten Mushroom
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Yasin
December 06, 2023 1:06 am
48

I have a Tefal brand Motiva model thermos, it is about 1 year old. My rarely used thermos had a strange mushroom-like smell the last time it was used. No matter what I do, it does not go away, washed it well wth many different detergents but still the smell persists. I did not put anything in the thermos other than water and tea, and I cleaned it after each use, so why it developed this disgusting smell I don't know. I need an explanation also help about this. It's good quality, there has to be a reason. 

December 06, 2023 9:17 am (8 hours after complaint)

Dear Customer, We would like to inform you that the necessary investigation regarding the matter will be conducted, and you will be informed as soon as possible. Thank you for your interest in Groupe SEB products. Sincerely, Groupe SEB Customer Communication Center

December 08, 2023 1:42 pm
Yasin
Yasin
December 14, 2023 9:56 pm

There has been no response provided to me.

Yasin
Yasin
January 17, 2024 2:48 pm

No one is looking for or contacting anyone; it's all a deception.

January 18, 2024 5:50 pm
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