Tefal Vok Pan Smell Problem And Panhandle Broken
Last year, we invested in the Tefal Ingenio series for our trousseau, driven by our trust in the brand. Unfortunately, we didn't have the chance to try them until recently, and we are disappointed to report issues with two of the pans, especially the wok pan. When we use the wok pan to cook, an unpleasant odor lingers and refuses to dissipate, permeating the entire cupboard. It's disheartening to experience such problems, considering the confidence we placed in the brand. The performance of the frying pans has been satisfactory, but the persistent odor issue with the wok pan is a significant concern.
Dear Customer, We would like to inform you that the necessary research on the subject will be conducted and you will be informed as soon as possible. Thank you for your interest in Groupe SEB products. Best regards, Groupe SEB Customer Communication Center
You are writing automatic responses, I have seen this in every complaint. There is neither someone interested nor an answer. As far as I can see, complaints have increased a lot. You are a disappointment.
Dear Customer, We would like to state that customer satisfaction has always been our priority as Groupe SEB. Regarding the issue you shared on Şikayetvar.com, necessary guidance has been provided by our Groupe SEB Customer Communication Center by contacting you. We will be happy to assist you again. Sincerely, Groupe SEB Customer Communication Center Call Center
We spoke with customer service. They requested the products. Thank you for their attention. I will provide updates here if there are any developments.
