Setup Issues with Tefal RG9075 X-Plorer Serie 130 AI Smart Vacuum
I purchased the Tefal RG9075 X-Plorer Serie 130 AI smart vacuum on November 25, 2023. After completing the charging process, I downloaded the app but faced difficulty in getting it to recognize my home. The next day, on November 26, 2023, I reached out to the Tefal support team. They suggested resetting the device by removing the mop and cleaning bin, and pressing the power button. After performing this procedure, they advised that I could retry the setup after waiting for 20 minutes. Despite waiting two hours, my attempts at setting it up were still unsuccessful. I contacted the support team again, explained the situation, and received the same response. However, upon following their instructions, the machine now displays a red warning directly when the cleaning bin is removed. In conclusion, I am dissatisfied with Tefal products and am considering exercising my right to return the product using the withdrawal option
Dear Customer, We would like to inform you that the necessary research on the subject will be conducted and you will be informed as soon as possible. Thank you for your interest in Groupe SEB products. Best regards, Groupe SEB Customer Communication Center Call Center E-mail:
"I only regret buying your product, I didn't show any interest."
Dear Valued Customer, As Groupe SEB Customer Communication Center, we wanted to contact you regarding the issue you shared on the website Şikayetvar.com. We were unable to reach you through the current contact information provided on the site. We would like to obtain detailed information about the issue and assist you. You can reach us at the Groupe SEB Customer Communication Center (09:00-18:00). We will assist you as soon as possible. Best regards, Groupe SEB Customer Communication Center
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