I bought the Tefal X-plorer Serie 130 AI two years ago and have used it for less than one and a half years, at most once a month. When we first started using it, we had difficulty activating it and had to set it up with a Wi-Fi connection. However, after a short time, issues began to appear, such as mapping errors, failure to locate assigned cleaning areas, and rapid battery drain. We took it to the service center, and they claimed the problem was fixed, but the mapping issue still persists. It no longer goes to the areas it used to clean, and I have to carry it manually. Paying so much for this product and trusting the brand only to face these ongoing problems has been disappointing.
I bought the RG9075 X-Plorer Serie 130 AI Mop-Featured Smart Robot Vacuum - Pet-Friendly model from the Tefal store at Izmir Hilltown on November 17th. The product couldn't do mapping for two days, and customer service said that this problem was happening everywhere. On November 20th, the product fi...
I purchased the Tefal RG9075 X-Plorer Serie 130 AI smart vacuum on November 25, 2023. After completing the charging process, I downloaded the app but faced difficulty in getting it to recognize my home. The next day, on November 26, 2023, I reached out to the Tefal support team. They suggested reset...
I used the Tefal X-plorer Serie 75 robot vacuum for about 6 months without any problems, but since I moved abroad for a year, I did not use the device at all during that time. When I started using it again this year, for the past 5 months it has constantly shown the “w2 wheel error.” The device come...
About three months ago, I purchased a Tefal X-Plorer Serie 240 AI robot vacuum from Yön AVM. I only started using it about a week ago, but even after just a few runs, it repeatedly shows a “vacuum error” and stops working. The device can barely clean a single room before giving the error, and when i...
Hello, I own a Tefal Xplorer Serie 75, and despite using it minimally, it’s already showing a battery error and constantly emitting a warning sound. I specifically chose Tefal over cheaper alternatives, trusting its quality, but I deeply regret my decision. Ironically, friends using less expensive C...
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