Tango Live Identity Verification Failed: Unable to Withdraw Funds After ID Check

I am having a problem with identity verification in the Tango Live application. A few hours ago I tried to complete the withdrawal verification by submitting my ID and doing the face verification. After I finished the process, the system showed an error message saying “Sorry, we couldn't verify your identity” and the verification failed. I only tried one time and I followed the instructions on the screen carefully. Because of this problem, I cannot complete my withdrawal and I need this issue to be solved as soon as possible. I kindly request that my verification be reset so that I can try again, or that my identity verification be checked and approved manually, so I can proceed with my withdrawal without further delay. I am sharing the screenshot of the error message to support my complaint and I ask you to review and resolve this situation urgently.