Requesting Tango To Unban My Face ID And Bank Account

My name is Simmi and I am writing about the permanent suspension of my Tango Live account, which was registered with the phone number 9733434***. My account was suspended around February, about six months after I started using the platform. When I tried to log in, I saw the message on the Tango website stating “Oops… Your account was suspended. Please contact our support for more information.” Afterwards I was informed that the reason was “fraudulent activity.” I was completely unaware of any fraudulent activity and I do not know what specific action was considered a violation. Along with the suspension, my account was permanently banned, my Face ID and my bank account were also blocked from using Tango, and I cannot create any new account on the platform. Because of this decision, my existing balance and any gifts or earnings in my account have been frozen and I no longer have access to them. I do not remember the exact amount or number of gifts, but this situation has caused me serious loss and stress, especially as I was not intentionally involved in any fraudulent behaviour and did not receive a clear explanation. I kindly request that you thoroughly review my case, explain clearly what activity was considered fraudulent, and, if there is no concrete evidence of intentional fraud, either reactivate my account or at least allow me to open and use a new Tango account so that I can continue working on your platform. If you decide not to restore any access, I request that you release and pay out my frozen earnings and gifts to me. I expect this situation to be investigated carefully and resolved in a fair and transparent way.