I went to the İzmir/Hilltown branch to get my watch fixed because the pin on my strap keeps coming loose. They informed me that they were unable to assist me due to the extended usage of the watch, resulting in the widening of the hole and the pin frequently coming loose. I'm exhausted from constantly having to push it back in. Thank you, Swatch.
Dear Swatch Customer Service, I am writing to express my concern regarding the inadequate information provided at the time of purchase at your [Swatch Hilltown,Istanbul] outlet. I recently bought a Swatch watch, which remains unopened and unused. At the time of sale, no mention was made of a no-refu...
Got a Swatch watch as a gift from the Pendik Seyran store on February 7th, 2024. The following day, I realized it was defective and returned it without even using it. Once they made sure it hadn't been used, the store sent it to Swatch for repair covered by the warranty. Swatch fixed the watch again...
Normally, I am a fan of Swatch watches. I have been using them since I was 14 years old. Currently, I have four Swatch watches at home. Until today, I never thought I would write a complaint about Swatch. The problem is that the second dial came loose and is now moving freely inside the watch. I alw...
I bought my watch just a month ago and took it to the Özdilek Park Swatch Group service center, stating that there was an issue. The phosphorescent feature, which allows you to see the hands of the watch in the dark, isn't working. Even if it activates, it fades within 1-2 minutes. They told me they...
SWATCH, The strap of the watch I bought from the new season stand at Piazza Maltepe Swatch store on 28.06.2023 broke 7 months later. When we took it to the store, they said that the cord is not under warranty, so we cannot replace it. The next week, when we asked to change the strap for a fee since...
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