SurveyMonkey cancelled my plan without notice and did not refund the payment — how can I demand a refund?

When SurveyMonkey cancels a plan without prior notice and keeps the payment, the most important thing is to gather evidence and file a clear complaint. Here is a helpful guide to handle it:

• Confirm your subscription status: log in → My Account → Plan and Billing. Check whether the cancellation appears as automatic, a system error, or a possible payment failure that was never communicated.

• Check emails and notifications: SurveyMonkey usually sends renewal, suspension, or change alerts. If you never received anything, that strengthens your claim due to lack of notice.

• Contact support: Use the official Help Center and select Contact Support. Explain that the service was canceled without notification and request a full refund, attaching proof of payment and evidence of service interruption.

• If you paid recently: mention that SurveyMonkey’s policies allow refunds in cases of billing errors or technical failures; this increases the chances they will review your case.

If the issue remains unresolved, you can file a complaint through Xolvie. This can help ensure your consumer rights are respected and guide you toward a proper solution.