Sürat Kargo has complicated my delivery experience far more than it should be. Although many courier services typically deliver within a day, my package has yet to arrive at my business, which runs around the clock, after more than 20 days. I submitted a request six days ago, and I'm still waiting for any updates. I was informed that it wasn't possible to pick up the package myself from the transfer centre. I requested customer service to expedite the process, but they stated they lack the authority to reach out to the transfer centre directly. This degree of inefficiency is truly perplexing. I try to steer clear of sellers that use Sürat Kargo whenever I can, but sometimes it's just not feasible. Their service is quite disappointing.
Sürat Kargo managed to deliver my package from a branch just 15 minutes away from my home in 5 days. Customer service said they would look into it, but 3 days passed, and nothing changed. My package was repeatedly marked as "customer unreachable" and postponed to the following days. When I contacted...
Sürat Kargo has been holding my package at the İkitelli transfer center for the past four days with no movement. Although the delivery date is marked as today, the package is still stuck in the same location. I tried contacting customer service but couldn't get a clear response. The delay has become...
I am extremely disappointed with Sürat Kargo. I’m still waiting for my package that was sent from Istanbul on 12.12.2024. It hasn’t arrived yet, and today is 18.12.2024. As of December 14, 2024, the tracking system indicates that it is stuck at the Diyarbakır transfer centre with no updates. I’ve re...
Sürat Kargo sent me a message stating, "Your package has been delivered," but I haven't received anything at all. I encountered issues when attempting to file a complaint on their website, as the system wouldn’t let me proceed. I checked the tracking number, and it indicates that the package was "de...
I sent a package with Sürat Kargo, but it's been sitting at the Esenyurt transfer centre for two days now, and I haven't heard anything about it. They said the delivery would be around November 13, 2024, but there hasn't been any movement on that front. Every time I call customer service for help, I...
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