My package with tracking number 06196119661001 was attempted to be left at my door by the courier on March 28, 2025, as I was not at home. However, since it was not secure, I requested that it be taken to the branch for me to pick up. March 29 was a half-day public holiday, and March 30-31 and April 1 were public holidays. Therefore, I went to the branch to collect my package on April 2. Despite the fact that three business days had not yet passed (not even a full business day had passed), they claimed that it was my fault for not picking up the package and that they had already returned it. I reminded them that three business days had not yet been completed and pointed out the public holidays. However, they responded with an unreasonable suggestion, saying, "We can't do anything; the system automatically returns it this way. You need to reorder and purchase it again." Reordering an item that is no longer available for sale is not even possible. Since I do not believe that Sürat Kargo's systems would make such a simple mistake, I suspect that this was done deliberately. I kindly request an investigation into this matter.
On February 19, 2025, I called the Sürat Kargo Kıraç Branch to inform them that I would not be receiving my package and that it needed to be returned. After this call, I personally visited the branch and spoke with the cashier lady, who assured me that she had initiated the necessary procedures. How...
Despite having experienced a similar issue before, I have once again faced the same problem with Sürat Kargo. My shipment with tracking number 00681014218711, containing 3 kg of food products, was sent on October 4, 2025, at 11:09 a.m. I received an SMS on October 6, 2025, at 11:29 a.m., stating tha...
Dear Sir/Madam, I am a seller on Trendyol, and I encountered an issue with a return shipment sent by my customer through Sürat Kargo (PORT KARGO VE LOJİSTİK A.Ş.) As seen in the attached documents, I received notifications that the shipment was out for delivery on August 27 and 28. However, the ship...
Sürat Kargo, with tracking number 37242371751515, sent a message saying my package had been delivered, but it is nowhere to be found. When I called the Alibeyköy Sürat Kargo Sağlık branch, they told me it had already been delivered. The next day, they said the package was actually at the branch and ...
My package arrived at Altunizade Sürat Kargo on 04.11.2024. Considering the high volume of orders due to November sales, I didn’t check the tracking status. However, on 09.11.2024, at 10:05 a.m., my package was marked as out for delivery and then returned at 10:07 a.m. I am certain that it was never...
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