The shipment I handed over to Sürat Kargo on May 30 is still sitting at the branch where it was dropped off. It has been reported as lost. I’ve been waiting since May 30, and I’m struggling to understand how your employees can be so careless. I’ve called customer service three times, and they keep repeating the same things without offering any solution. The value or urgency of the item in my package—a pair of shoes—is not the issue; but if this is how you treat something as simple as a pair of shoes, I can’t imagine how you handle truly important deliveries. If I don’t receive a response by the end of today, I will pursue all available legal avenues.
On June 3, I sent a shipment from the Izmir Işıkkent Branch with tracking number 15611613378431, and it has been completely lost. The package contained shoes worth approximately ₺15,000, and I have the invoice. During this process, I contacted Sürat Kargo customer service multiple times, and each ti...
On December 27, my supplier in Istanbul shipped my products, but it has been a week, and my package is still sitting at the Sürat Kargo Branch. I waited on hold with the main office for 32 minutes the first time and 42 minutes the second time but couldn’t reach anyone. I then contacted the call cent...
Sürat Kargo lost my package, and after a lot of effort, I completed all the procedures for a refund. They said they would pay me back, but it's been three months and I still haven’t received the payment, nor have I received any response. Now I can’t even reach them. My shipment, with tracking number...
Sürat Kargo lost my package. I submitted the necessary documents on 21.12.2024. The headquarters called me, saying the issue would be resolved within a maximum of 65 days, but there has been no progress. Despite providing all the required information and proof of shipment, it feels like my complaint...
Sürat Kargo has lost two of my shipments, and the promised compensation remains unpaid. Despite being assured a resolution within 45 days, the compensation process has stretched to 90 days. My numerous attempts to seek updates and answers have been met with silence. Customer service initiates a comp...
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